Ticket Sales Terms and Conditions

0. Acceptance of the Terms and Conditions

The acquisition of a ticket for the “European Dependency Convention” (hereinafter, the “Event”) implies the reading, understanding, and express and full acceptance of these terms and conditions by the buyer (hereinafter, the “Attendee”). This document constitutes the contract between the Attendee and the Organizer.

1. Identification of the Organizer

• Entity: Fundación Economía y Salud
• Tax ID (N.I.F.): N.I.F. N.º G-86436136
• Address: c/ Alcalá 93, 2ºH, Madrid, España
• Contact Email: info@fundacioneconomiaysalud.org
• Official Website: https://convencioneuropeadependencia.fundacioneconomiaysalud.org/en/

2. The Event

• Name: Convención Europea de Dependencia
• Venue: Círculo de Bellas Artes, C. Alcalá, 42, 28014 Madrid
• Dates: October 01 and 02, 2026
• The schedule of the Event will be specified in greater detail in the program delivered to the attendees.

The Organizer reserves the right to modify the program, speakers, schedules, or the location of the lectures within the same venue for justified technical or organizational reasons, informing the Attendees through official channels.

3. Purchase Process and Formalization of the Contract

3.1. The purchase of tickets shall be carried out exclusively through the official sales channels authorized by the Organizer.

3.2. The Attendee must provide truthful and complete information during the purchase process. The Organizer is not responsible for problems arising from the entry of incorrect or false data.

3.3. The purchase contract shall be deemed concluded at the moment the Attendee completes the payment process and receives the confirmation email with the ticket attached. The completion of the purchase process, which includes checking the box to accept these terms, formalizes the contract and binds both parties.

4. Price and Payment Method

4.1. Ticket prices are indicated in Euros (€) and include all applicable taxes.

4.2. Payment shall be made by credit or debit card through the secure payment gateway provided by CaixaBank.

4.3. The Organizer is not responsible for incidents or security failures that may derive from the financial institution's payment platform.

5. Cancellation, Refund, and Right of Withdrawal Policy

5.1. Non-existence of the Right of Withdrawal

In accordance with the provisions of Article 103, paragraph l) of the Revised Text of the General Law for the Defense of Consumers and Users, the right of withdrawal is not applicable to service supply contracts related to leisure activities when they provide for a specific date or period of execution.

Therefore, once the ticket purchase is confirmed, the Attendee shall not have the right to withdraw from the contract. No refunds will be accepted for change of mind, inability of the buyer to attend, or any other cause not directly attributable to the Organizer.

5.2. Organizer's Refund Policy

The Attendee shall only be entitled to a full refund of the ticket price in the following cases:

1. Total and definitive cancellation of the Event by the Organizer.
2. Substantial modification of the Event date, an postponement within a reasonable timeframe not being considered as such.

In these cases, the Organizer will establish the refund procedure, which will be limited exclusively to the amount of the ticket, excluding any other expenses that the Attendee may have incurred, such as transport, accommodation, etc.

5.3. Cases Not Entitling to a Refund

No refunds will be made in the following cases:

1. • If the cancellation or postponement of the Event is due to force majeure events, such as health emergencies, natural disasters, government restrictions, strikes, or any other unpredictable and unavoidable circumstance beyond the Organizer's control.
2. If non-substantial modifications are made to the program, such as the replacement of a speaker.
3. If the Attendee is unable to attend the Event due to personal reasons.

In the event of postponement due to force majeure, the ticket will be valid for the new announced date.

6. Access and Event Rules

6.1. To access the venue, it will be essential to present a valid ticket, in digital or printed format, and an official identity document (ID card or passport), if required by the staff of the organization and/or the venue where the Event is to take place.

6.2. The Organizer reserves the right of admission in accordance with current legislation. Access will not be permitted to individuals with tampered or fraudulent tickets, or who exhibit violent, disruptive behavior or behavior that could disrupt the normal course of the Event. The specific conditions for the right of admission, if any, will be displayed in a visible place at the entrance of the venue.

6.3. Attendees must follow the instructions of the Organizer's staff at all times and respect the rules of coexistence and safety of the venue. Serious breach of these rules may result in expulsion from the Event without the right to a refund.

7. Intellectual Property and Image Rights

7.1. All Event content, such as lectures, materials, presentations, etc., are protected by intellectual property rights. Their recording, reproduction, or distribution, in whole or in part, is prohibited without the express written authorization of their owners.

7.2. The Event may be photographed and recorded for informative and promotional purposes. Attendees are informed that, during the Event, photographs may be taken and video recordings made for informative and promotional purposes. Attendance at the Event implies consent for the capture and use of the Attendee's image and/or voice as part of the public in audiovisual and graphic materials related to the Event and the activities of Fundación Economía y Salud, which may be disseminated through its communication channels, such as the website, social networks, activity reports, etc.

7.3. If an Attendee does not wish for their image to be processed for these purposes, they must notify the Organizer in writing via email at info@fundacioneconomiaysalud.org at the time of registering for the Event.

8. Personal Data Protection

8.1. Fundación Economía y Salud is the data controller responsible for processing your personal data collected during the registration and ticket purchase process, based on the execution of the contract between both Parties formalized by said purchase, art. 6.1.b) GDPR. The main purpose of the processing is to manage your participation in the Event, including ticket issuance, access control, and sending operational communications related to it.

8.2. To obtain more detailed information on how we process your data, additional purposes, retention periods, possible communications to third parties, and how to exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection, please consult our Privacy Policy. You can request further information via email at info@fundacioneconomiaysalud.org. info@fundacioneconomiaysalud.org.

9. Limitation of Liability

9.1. The Organizer's liability is strictly limited to the fulfillment of its obligations regarding the organization of the Event.

9.2. Under no circumstances shall it be liable for the loss or theft of Attendees' personal belongings. The maximum liability enforceable against the Organizer for any claim shall be limited to the amount paid for the ticket.

10. Prohibition of Resale

10.1. The resale of tickets for commercial purposes is expressly prohibited. The Organizer reserves the right to void any resold ticket and deny access to its holder if this has not been expressly authorized by the Organizer.

11. Applicable Law and Jurisdiction

11.1. These terms and conditions are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals corresponding to the consumer's domicile, in accordance with applicable regulations.

12. Modification of the Terms and Conditions

12.1. The Organizer reserves the right to modify these terms and conditions at any time for justified reasons of an organizational, security, or technical nature, or due to changes in the applicable legal regulations.

12.2. Such modifications shall take effect from the moment of their publication on the official website of the Event. Attendees are recommended to periodically review this page to remain informed of the most recent version.

Last updated: May 13, 2026